Digi International Network Hardware TS 2/4 Manual do Utilizador descarregar pdf (Página 96)

18-4 Symptom: Trouble Accessing a Port

Symptom: Trouble Accessing a Port

Introduction

Use this procedure if you are having trouble accessing a Digi One/PortServer TS 2/4 port. The

specific problem might be that you cannot logon from a terminal or the printer or modem is not

working properly.

Assumptions

This discussion assumes the following:

• That the Digi One/PortServer TS 2/4 itself is working, that is, that it completes the boot cycle. If

it is not, see "Symptom: Digi One/PortServer TS 2/4 Does Not Boot" on page 18-2.

• That the network is working. This is a relevant consideration if the ports you are working with

are RealPort ports and if all RealPort ports are not working. The discussion in "Symptom: Can-

not Telnet to the Digi One/PortServer TS 2/4" on page 18-3 goes through the steps of validating

the network connection.

Procedures

Running Digi One/PortServer TS 2/4 Customer Diagnostics

Use this topic to run hardware diagnostic procedures to validate the Digi One/PortServer TS 2/4.

1. Connect a terminal to a Digi One/PortServer TS 2/4 port.

2. Configure the terminal to use the following settings:

• VT-100 emulation

• 9600 baud

• 8-bit characters

• 1 stop bit

• No parity

3. Reboot the Digi One/PortServer TS 2/4.

4. While the LED is blinking, press the v key.

5. When the Customer Diagnostics Menu appears, select a test to perform.

Things to Try See ...

If this is a RealPort port and all

ports are not working, ensure that

the RealPort process is running.

"Verifying the RealPort Process" on page 18-9

Verify Digi One/PortServer TS 2/4

port settings.

Check the port configuration in the Digi

One/PortServer TS 2/4 Command Reference.

Look under the set ports, set line, and set flow

commands for more information.

Verify the cabling to the peripheral See the Cable Guide for information.

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