Digi FastPort Guia do Utilizador descarregar pdf (Página 32)

Appendix B

B-2 MIL-3200X Series of FastPort Print Servers

B.3 Contacting Technical Support

To contact Digi’s technical support:

• By Phone: 408/744-2751

• By Fax: 408/744-2771

• By email: [email protected]

B.4 Expediting Technical Support Service

For faster service when calling our technical support

department:

• Be in a position where the computer and the print server

are accessible

• Know the type and versions of software you are using.

• Know your hardware speciﬁcation, including memory and

disk space.

• Note any and all error messages.

• Be speciﬁc about the problem(s).

B.5 Returning Procedures

To return a unit to Digi:

1. Call technical support at 408/744-2751

2. Technical support engineers will work with users to ﬁnd

the problem. If technical support determines that the unit is

defective, a return materials authorization (RMA) will be

issued by our RMA administrator who will also provide

shipping instructions.

Note:

It is required that any return has an RMA number or it will be rejected

and returned to the sender.

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Digi FastPort Guia do Utilizador Página 32